Delivery Policy

Delivery Timeframe

Delivery Process

1. Your order is confirmed and payment is processed
2. We carefully pack your items to ensure safe delivery
3. Your order is handed over to our courier partner
4. You receive a tracking ID to monitor your delivery
5. Our courier delivers your package at your doorstep

Delivery Tracking

Once your order ships, you'll receive a tracking ID via email and SMS. You can track your order in real-time using our Order Tracking page or by contacting our support team.

Delivery Partners

We work with trusted courier services including Steadfast, Pathao, and other reliable delivery partners to ensure your order reaches you safely and on time.

Delivery Instructions

Please ensure:

• Someone is available to receive the delivery
• The delivery address is correct and accessible
• You inspect the package before signing for delivery
• Contact us immediately if the package is damaged

Delayed Deliveries

While we strive to deliver on time, unexpected situations may occur. If your order is significantly delayed, please contact us with your Order ID, and we'll investigate and provide an update.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, contact us immediately with photos or evidence. We'll work with the courier and provide a replacement or refund.

Need Help?

Contact our support team at support@luxefemme.com or +880 1700-000000